4.1 Request Add Adjustment

Reference: Manage Billing Disputes Process Model - Page 3 for the associated business process diagram.

Actor/Role: CSR

Description: Based on investigation and established business rules, the CSR or Authorized User determines to add an Adjustment for one or more Service Agreements.

Available Algorithms

•	C1-ADI-STD - Common Adjustment Information

•	C1-ADT-INFO - Adjustment Information defined for an Adjustment Type